Refund policy

Effective 29 October 2026

How to get your money back for a HushMouse purchase.

14-day full refund

You can ask for a full refund of a HushMouse purchase within 14 calendar days after payment is confirmed. You do not need to give a reason. This promise does not limit any consumer rights that apply to you by law.

How to ask for one

Email contact@hushmouse.com from the email address you used at checkout, or use the help link in your Paddle receipt (paddle.net). Include your order reference and ask for a refund. A reason is optional. Please do not send card numbers or passwords.

What happens next

We will reply within two business days and confirm the decision within five business days. Approved refunds are issued by Paddle, our reseller and Merchant of Record, to the original payment method. Your bank or card provider may take a few more days to show the credit.

When a refund is confirmed, the licence for that purchase ends. The purchase and refund record may be kept where accounting, tax or legal rules require it.

Billing problems

Contact us straight away about a duplicate charge, an amount that differs from the order, or a payment that went through without giving you the app. We will look into the order and fix the error or refund it. You do not need to ask for a refund to report a billing problem.

When this policy applies

This policy applies to a confirmed HushMouse order: 14.99 USD, one time, with no automatic renewal.

See also the Terms of Use and the Privacy policy.